HKFoods
There is a growing global interest in high-quality, sustainably produced Nordic foods and HKFoods is proud to meet this demand. With a deep passion for quality Nordic cuisine, HKFoods is exporting to several international markets.
Digital strategy
Architecture
Data & integration
Self-service
Public
Digital expertise in waste and energy solutions
A new digital self‑service solution enables more than 400,000 customers at Kredsløb to reduce their heat consumption, improve waste sorting, and access all services, subscriptions, and consumption data in one place. By 2025, the majority of customer interactions will take place through the new self‑service platform.
Kredsløb
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customers communicated with via portal
Solution
Kraftvaerk developed a digital self‑service platform that connects data from more than 400,000 customers and a wide range of data sources. The platform provides customers with direct access to their own information, such as consumption, subscriptions, and services related to district heating and waste solutions.
The solution makes it easier for customers to act sustainably and take informed, proactive decisions based on their own data.
Key challenges for Kredsløb
Kredsløb havde behov for at:
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1Consolidate all relevant customer data in one place.
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2Provide customers with a clear and user‑friendly way to view and manage: Consumption, Subscriptions, Services related to district heating, waste, and recycling
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3Create better visibility and clarity for users.
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4Enable customers to resolve tasks themselves without the need for support.
They are highly skilled both strategically and technically, and they are just as committed to our success as we are ourselves.
Thomas Ottosen,
Head of Martech & Digital platforms at Kredsløb
“We now have a future‑proof platform and architecture that can accommodate future IT systems, suppliers, new regulations, new employees, and the green transition. I am truly proud of what we have achieved. Kraftvaerk has been a close and trusted advisor throughout this transformation. They are both strategically and technically highly skilled, and they are just as committed to our success as we are ourselves.”
Complex roadmap.
Clear focus.
Just like Rome, the new Kredsløb was not built in a day. The roadmap is extensive. Here’s what we are delivering in close partnership with Kredsløb and their other IT system partners:
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1A unified process for strategy, problem identification, and a digital roadmap sets the rocket in motion. The result: a clear channel strategy, a well‑defined organisation, a solid architecture, as well as single sign‑on and one unified point of contact.
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2We are developing a proof of concept (PoC) with the goal of establishing a single source of truth and shared logic for user IDs, master data, and authentication (Azure AD), as well as synchronising data across Netcompany’s AROSia (waste management), KMD Easy (district heating), Salesforce CDP, and other systems. All data flows through a purpose‑built API designed to support all future systems.
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3On top of Kredsløb’s Umbraco solution, we are building a flexible and user‑friendly headless platform where all services, subscriptions, communication, and self‑service features are available to end users.
Turning service into sustainable action
Kredsløb is a key player in creating a greener and more circular Eastern Jutland, where reuse and waste sorting take place as close to citizens and businesses as possible.
To achieve these ambitions, service providers must make it easy to act sustainably and turn environmental goals into concrete action.
By bringing all data and services together in a single digital self‑service platform supplemented by proactive, personalised communication Kredsløb empowers people to drive sustainable change.
At the same time, Kredsløb gains far better capabilities to monitor and document emissions than before.
Different keys to the same door
The overarching challenge for Kredsløb is that all data sources originate from different systems. User identification, data structures, data flows, and integrations vary, and there is no synchronised or consistent access to data. At the same time, the systems cannot be replaced. We must work with the systems—not against them.
That is why we start by establishing connections, shared logic, and a new API that ties all data sources together. Through an open‑source identity and access management solution—initially using Keycloak ID and later Azure Active Directory B2C—connected to the Danish MitID authentication service via Criipto, Kredsløb’s master data has now become a reliable and unified single source of truth.
No communication, no handling
Where public authorities can communicate freely with citizens based on CPR numbers, private organisations require explicit consent, documentation, and a CRM and email system to do the same. Kredsløb had none of this in place initially.
And reaching 400,000 people via e‑Boks is expensive—which makes it crucial not to send the wrong message or include the wrong link.
With a new Salesforce Customer Data Platform (CDP) and Marketing Automation platform, Kredsløb can now gradually collect customer consents and proactively send emails and/or SMS messages to its customers. This includes, for example, guidance on waste handling or notifications when the return temperature of district heating is too high.
