Many businesses are encountering political and/or monetary decisions (including mergers or acquisitions) that require adaptability – also digitally.
When seeking to ensure that IT and digital solutions can create the best conditions for business development, the co-existence of new systems (for example due to acquisitions) and existing, older (legacy) systems and the desire for new solutions and systems can be quite complicated, if the right foundations are not in place.
The important thing is for the business units to understand the fact that IT helps to create results by exploiting architecture and systems. On the other hand, a tacit understanding is needed in the IT department that IT is only a tool for optimising and running the business. IT must never be an end in itself. A classic example of the lack of mutual understanding between business and IT executives is ‘shadow IT’.
Shadow IT is when investments are made by a business unit in SaaS solutions, narrow silos and the use of private Dropboxes, and when the costs of various IT services come out of a business unit’s budget rather than being included in the overall IT budget. Studies have shown that up to 40% more is being spent on IT than appears from the actual IT budget.