Alka. Focus on digital customer solutions.
For several years, Alka has focused on digitising the dialogue with customers, and Kraftvaerk has had the pleasure of contributing to that in terms of consulting and technical implementation. The insurance company's strong focus on the customer experience resulted in Alka winning the award for Best Digital Customer Solution among financial companies in Denmark in 2018.
Alka, like most insurance companies, is an extensive enterprise in a complicated domain, where the technical stack ranges from dated core systems to the most modern, digital interface towards the customer's browser across devices. The collaboration between Alka and Kraftvaerk focuses on making the most of the insurance company's technical set-up, thereby improving the customer experience. Kraftvaerk contributes to the development of the customer-facing front end, the development of Sitecore applications, the improvement of Sitecore architecture, the building of a standardised approach to DevOps and technical advice on mobile applications.
Alka's business and customers benefit from improvements to their car calculator, campaign modules, tracking, chat, contact modules and the customer universe MitAlka.
Stable Sitecore and DevOps
Reviewing the Sitecore platform and continuous upgrades ensure the stability, performance and security of Alka's Sitecore solution, just as further standardisation of the approach to DevOps enables Alka to release solutions with a steady hand.
Top-notch customer experience
Alka's focus on digitisation and innovative solutions secured them awards when Digital Finance Companies of the Year were named, and in this context panel studies awarded Alka top scores in the customer universe, MitAlka, and for their capacity for innovation.
A strong customer universe
In the customer universe, it has become possible for customers to decide for themselves whether they wanted to change the individual insurance policy's terms to the latest offers in the field or wished to remain on the existing terms. It is a solution that creates transparency and the possibility of increased freedom of choice for the customer – when and where it applies. Similarly, customers can choose other payment frequencies and payment methods, e.g. the Danish mobile payment solution MobilePay. This means that customers get the best value for money and pay in the installments that best suit each customer's finances.
Sitecore lifted to next level
As part of Alka's agile teams, Kraftvaerk develops the functionality that creates the most value for Alka's business and customers. In addition, Kraftvaerk is also part of Alka's architecture team focused on improving stability in the Sitecore platform through monitoring and reviewing logs and key figures, upgrades of Sitecore in terms of security and performance, and upgrading Alka's DevOps setup.
Through their work, Kraftvaerk has played a key role in improving our use of Sitecore, as well as optimising our environments and our DevOps setup.
Improving the front end
Kraftvaerk is working on several of the Alka solutions that customers use when they meet Alka digitally. Under this framework, Kraftvaerk provides development work on existing solutions in Angular, but also on solutions for Alka's path towards VueJS. Overall, Kraftvaerk has helped ensure that Alka is at the forefront of the customers’ shift towards mobile devices.
Close and agile cooperation
Counselling and development takes place in close cooperation. Kraftvaerk is a regular part of the insurance company's agile set-up and is directly part of agile teams on-site at Alka.
Kraftvaerk has been with us for a long time and played an active and dedicated role in our agile teams. The focus has been on further developing digital services for our customers specifically in the areas that create added value. The Kraftvaerk representatives have been very popular and understand how to enter and collaborate in a way that fits with our organisation, business and customers.
Advice on mobile apps
With a desire to put into perspective the opportunities with mobile apps, Kraftvaerk advises the insurance company on current opportunities in mobile development. The advice is based on Alka's own experience and business. For example, Kraftvaerk advises on how technical capabilities (native apps, hybrid apps, HTML5 solutions, etc.) open doors while limiting functionality, and how the various technical options greatly affect time-to-market, skill requirements, cost and flexibility in functionality.