Challenge
Topdanmark, one of Denmark’s largest insurance companies, wants to improve the digital customer experience. But being a company with more than 100 years of history leaves a mark on a digital environment that has grown in complexity since IT found its way into business. Thus, Topdanmark is embarking on a major migration project where all websites are to be assembled on a new platform and new apps developed to support the customers’ demands for more digital self-service. The goal is to improve the customer experience and improve Topdanmark’s brand.